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Check Repair Status

Your repair record lives in our secure Customer Portal — sign in to see updates, reply to our technicians, and review your tickets.

Sign in to the Customer PortalAbout the portal
Concept demo. This lookup shows sample data only — it is not connected to live repair records. In production, status lookups happen in the secure Customer Portal after sign-in; this site never exposes repair data publicly.

On your Repair Authorization (RMA) email (numbers only).

Enter your ticket number (4–8 digits).

Must match the email you used on the repair request.

Enter a valid email address.

Tip: any valid-looking ticket number works in the demo. Use 0000 to preview the “not found” state, or 9999 to preview the “service unavailable” state.

No ticket matches that number and email. Double-check your Repair Authorization (RMA) email, or call 888-816-1046.
The status service is temporarily unavailable. Please try again shortly, sign in to the Customer Portal, or call 888-816-1046.
Checking status…

What the stages mean

  • New — your request was received and is being reviewed.
  • Waiting to Receive — your RMA is issued; we're waiting for your machine to arrive.
  • In Progress — a technician is working on your machine.
  • Waiting for Parts — repair is paused for parts.
  • Waiting on Customer / Customer Reply — we need something from you; check the portal or your email.
  • Resolved — repair complete; return shipment is arranged.