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Start a
Submit your repair request online — no call required. Our team reviews it, contacts you, and sends a Repair Authorization (RMA) with shipping instructions before you send anything in.
How the repair process works
Prepare
Model, serial number, and problem details.
Submit Request
Complete the secure form below.
Repair Authorization
We contact you and send your RMA.
Ship It In
RMA form in the box, original packaging.
Track Progress
Follow your repair in the Customer Portal.
Have this ready
- Your machine's exact model — the form asks you to choose the device (for example AutoProPAD G2 Turbo, Nitro XT, Triton Plus). Find your machine if unsure.
- Serial number — required for service. Coverage can't apply to machines whose serial has been altered, defaced, or removed.
- What's wrong — the problem, any error messages, and troubleshooting you've already tried.
- Accessories — what you plan to send in with the machine.
- Proof of purchase — needed for warranty coverage.
Back up your data. Some repair services (such as board replacements) remove all stored data from the device.
Don't ship yet. Wait for your Repair Authorization (RMA) — it includes the shipping instructions, and the RMA form must be included in the box. Shipping without it causes service delays.
Prefer the phone? Call 888-816-1046 (Monday–Friday, 8:30 AM–5:00 PM Pacific) to start your request — we can also run a free phone diagnostic first.
This form is operated by our secure repair-management system (RepairShopr). Your request creates your repair record directly — nothing is stored on this website.